Pineapple Kiwi Bath Bombs

At Lloyds of La Luna Soapery, we are committed to providing high-quality products and exceptional customer satisfaction. Please review our refund policy to understand our guidelines for returns and refunds. Due to the nature of our products, all sales on soap items are final. We do not accept returns or exchanges for soap purchases. We encourage customers to carefully review product descriptions before making a purchase. Each soap product on our website is accompanied by a detailed description. It is the customer's responsibility to thoroughly read and understand the product description, including ingredients, before making a purchase. If you have any questions about a product, feel free to reach out to our customer service team for clarification. Customers with known allergies or sensitivities are responsible for reviewing the ingredients list provided for each soap product. Lloyds of La Luna Soapery is not liable for any adverse reactions or allergies resulting from the use of our products. If you have concerns about specific ingredients, please consult with a healthcare professional before using our products. Refund requests will be considered on a case-by-case basis. If you believe there is a valid reason for a refund, please contact our customer service team within 14 days of receiving your order. Refund requests made beyond this timeframe may not be considered. To request a refund, please contact our customer service team at jovanalloyd@lloydsoflaluna.com within the specified timeframe. Provide your order number, a detailed explanation of the issue, and any relevant supporting documentation, such as photos of damaged items. Once a refund request is received, our team will review the case and respond within a reasonable timeframe. If the request is approved, the refund will be processed using the original payment method. Refunds may take a few business days to reflect in your account. Refunds will not be issued for products that have been excessively used, damaged due to customer misuse, or if the issue is unrelated to product quality. Note: Refund policies are subject to change, and any updates will be reflected on our website.